At Ansonvic, we are committed to providing you with a safe and convenient shopping experience and hope you are completely satisfied with your purchase. If you are not satisfied with a product, you can return eligible items to Ansonvic within 30 days of receiving them.
Return Conditions
All returned items must meet the following requirements to be processed:
You must submit a return request within 30 days of receiving the item. Items returned after this period will not be processed. Returned items must be in their original, brand-new, unused, unwashed, unworn, unstained, and undamaged condition. Items must be returned in their original packaging, including all accessories, tags, and gifts, without any missing or alterations.
We do not accept returns of used, worn, man-made damaged, or items that affect resale, unless the item itself had a quality issue or was damaged upon delivery.
Discounted and clearance items can only be returned if there are quality defects or damage upon arrival. Returns for personal reasons are not supported.
If the return and refund request is for personal reasons only and not due to product quality issues, we will not reimburse return shipping costs; we will only refund the actual amount paid for the product.
We do not accept no-reason exchanges; refunds will only be processed for returned items that have been approved.
Returns of Defective, Damaged, or Incorrectly Received Items
If the product you receive has quality defects, workmanship flaws, damaged packaging, dirt, or does not match your order, or is incorrect or missing, we will process a return and provide a full refund or free replacement. Reasonable shipping costs incurred will be borne by us.
To apply, please contact customer service promptly and provide your order number, details of the product issue, and relevant photos. We will review and process your request as soon as possible.
Return Address
Please send all returned packages to the following address:
20 Auchinlea Way, Glasgow, Scotland, G34 9JJ
You are responsible for arranging the return shipping. We recommend using a trackable mailing method so that both parties can track the package’s location. Before the returned package reaches our warehouse, the sender assumes the risk of loss or damage to the goods. We cannot be responsible for loss or damage occurring during transit.
Return Process
Submit a Return Request
Please send your return request to our customer service email address: [email protected]. In the email, please indicate your order number, the name and quantity of the returned goods, and the reason for the return so that we can quickly verify and process it.
Return Authorization Review
All returns must be reviewed and authorized by us. Unauthorized packages may affect processing time or be rejected by the warehouse. After submitting your request, we will review it promptly and reply to you with the return authorization result via email.
Send the Returned Package
After receiving the return authorization notification, please send the package within 30 days and retain the tracking number. The package delivery time is based on the delivery time shown in the logistics system.
Refund Processing
After receiving and inspecting your returned goods, we will confirm whether the goods’ condition meets the return policy. After the review is completed, we will notify you via email that the return has been signed for and the refund review result. If approved, the refund will be returned to your account via the original payment method within the specified business days.
Please note that the actual arrival time of the refund depends on your payment method, the issuing institution, and the bank’s processing speed; there may be some delays between different platforms.
If you have not received your refund for an extended period, please follow these steps to troubleshoot: check your payment account details; contact your credit card or payment platform to confirm the refund progress; if the problem persists, please contact us at any time for assistance.
Order Cancellation
You can apply to cancel your order before it is shipped. Once approved, we will process a full refund for you. Once the order is shipped, we will not accept any cancellation requests. You can then process the cancellation according to our return policy after receiving the goods.