Shipping Time
Orders placed before 12:00 PM, Monday to Friday, will normally be shipped on the same day, although there may be slight delays during peak periods. Orders placed after 12:00 PM will be shipped on the next business day. Our shipping hours are Monday to Friday (excluding public holidays); we do not process shipments on weekends.
Shipping Methods
Free shipping on all orders.
Delivery time is calculated from the actual shipping date of your order. Specific delivery time depends on your location.
Within the UK: 7-10 business days
Other regions: 10-14 business days
Please note that actual delivery time for pre-sale items may be delayed depending on stock availability. If you are sensitive to delivery time, please place your order with caution.
All estimated delivery times are based on historical order logistics data and are for reference only, not a guarantee.
During holidays, delivery times may be extended due to logistics and warehouse arrangements.
Order Tracking
After your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to check your package’s shipping status in real time. A tracking link is also provided in the email for quick access to the latest order progress. You can also log in to your personal account page at any time to view detailed information and real-time status updates for all your orders.
Incorrect or Incomplete Address
If your package is returned due to an incorrect delivery address, incomplete information, or no one to sign for it, you will be responsible for the return shipping costs and any associated resending fees. Ansonvic is not responsible for order losses caused by incomplete or incorrect addresses provided at checkout.
Once your order is submitted and paid for, we will not be able to directly modify the order information.
Customs
International orders may incur import duties and related taxes upon arrival in the destination country or region, depending on local policies. These costs are borne by the recipient; Ansonvic is not responsible for estimating, paying, or assuming any import duties.
Before making international purchases, we recommend contacting your local customs office in advance to understand the relevant tax standards and clearance procedures. As the buyer and importer, you are obligated to ensure that the purchased goods comply with the import laws and regulations of the destination country.
Packages may be subject to customs inspection during clearance. We cannot guarantee that the packaging will not be inspected or opened; such actions do not constitute product damage or quality issues.
If import duties and taxes are incurred, you must pay them before receiving your package. If the relevant fees are not paid in time, the package will be detained by local customs. If the package is returned due to non-payment of taxes, we will process a refund for your order, but the actual expenses incurred, such as customs duties, storage fees, and return shipping costs, will be deducted from the refund. Ansonvic is not responsible for refunding any incurred import duties and taxes.
Inspection and Signing
Upon receiving your package, please inspect the outer packaging for damage. If you find any damage, deformation, or moisture, we recommend that you do not sign for or open the package and contact our customer service email immediately.
Once you or your authorized representative have signed for the package, it will be considered that you have confirmed the appearance, quantity, and condition of the goods are correct. To better protect your rights, we recommend that you record a complete unpacking video upon signing and check the goods against the packing list.
If there are any missing items, damage, or quality issues, please contact Ansonvic customer service within 24 hours of receiving the package and provide relevant proof so that we can handle it for you promptly.
If the logistics status shows “signed for” or “pending signature,” but you have not actually received the package, it may be due to a delivery error. You will need to cooperate with Ansonvic to provide relevant information to the logistics company and assist in completing the claim process.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team via email at [email protected] or through the contact page on our website.
Ansonvic reserves the right to revise this shipping policy at any time. The updated policy will take effect immediately upon publication on our official website. Your continued use of our website and ordering services indicates that you have read and agreed to all the contents of this shipping policy.